BioTrack AI ("we", "our", or "the App") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, process, and safeguard your information when you use our mobile application.
⚕️ BioTrack AI is designed for educational and informational purposes only and does not provide medical diagnosis or treatment.
We collect only the minimum data necessary to provide our services.
Account Information
- Email address
- Name (if provided)
- Authentication credentials
Health Data (User Provided)
- Laboratory test values
- Medical test results
- Weight, height, age, gender
- Dietary preferences and allergies
Uploaded Content
- PDF lab reports
- Images of lab results
Subscription Information
Subscription status and purchase history processed securely through Apple App Store or Google Play. We do not collect or store payment card details.
We use your data strictly for:
- AI-based lab result analysis
- Generating personalized diet plans
- Providing health tracking comparisons
- Sending optional reminders
- Account management
- Customer support
✅ We do NOT use your data for advertising or tracking purposes.
If you are located in the European Economic Area (EEA), we process your data under:
- Your explicit consent
- Performance of a contract (providing app services)
- Compliance with legal obligations
ℹ️ You may withdraw consent at any time by contacting us or deleting your account.
✅ We do NOT sell, rent, or trade personal or health data.
We may share limited data only:
- With secure AI processing providers solely to analyze lab results
- With Apple or Google for subscription verification
- If required by law
Third-Party AI Services
We use the following third-party AI services:
- OpenAI (USA) — For analyzing uploaded lab reports
- Google Cloud — For text processing
- ElevenLabs (if used) — For voice generation
Data Transmitted
- Uploaded health reports
- Extracted medical values
- User-entered health data
🔒 All data is transmitted securely via HTTPS. We do not sell user data. Third-party providers maintain equal or higher data protection standards.
We implement industry-standard safeguards:
- HTTPS encryption in transit
- Encrypted database storage
- Secure authentication protocols
- Strict access controls
- Regular security updates
Health data is stored securely and accessible only to authorized systems.
Your data is retained while your account is active. Upon account deletion, all personal data, health records, and uploaded files are permanently deleted within 30 days.
🗑 Request Account Deletion
You have the right to:
👁 Access your data
✏️ Request correction
🗑 Request deletion
📤 Export your data
🚫 Restrict processing
🙋 Object to processing
BioTrack AI does not use:
- Advertising identifiers
- Cross-app tracking
- Third-party advertising SDKs
✅ We do not track users across apps or websites.
BioTrack AI is not intended for individuals under 13. We do not knowingly collect data from children. If you believe a child has provided us data, please contact us immediately.
Your data may be processed on secure servers located outside your country of residence. We ensure appropriate safeguards are in place to protect your data regardless of location.
We may update this Privacy Policy from time to time. Significant changes will be communicated through the app. Continued use of the app after updates constitutes acceptance of the revised policy.
Users may request permanent deletion of their BioTrack AI account and all associated data.
How to Request Account Deletion
- Log in to the BioTrack AI app
- Go to Profile → Delete Account
- Confirm your deletion request
OR
Send an email to request deletion:
📧 [email protected]
Subject: Account Deletion Request
Please include the email address associated with your account.
Data That Will Be Permanently Deleted
👤 Account info
🩺 Health records
📄 Uploaded PDFs
🥗 Diet plans
⏱️ All personal data will be permanently deleted within 30 days of your request.
💳 Subscription status is managed via Google Play or Apple App Store. Please cancel your subscription separately if needed.
BioTrack AI